Remove Company Tickets from Menu

[tnieman]

I need to remove "Company Tickets" button from customer.pl for internal employees. I have set up 2 different themes for Employees vs. Clients.

I found the CustomerNavigationBar.dtl and copied it into the theme folders to change the Logout button. I see that there is code in there for the 4 buttons on the left.

Code: Select all

<li class="$QData{"Class"}" title="$Text{"$Data{"Description"}"}"><a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" title="$Text{"$Data{"Name"}"} ($QData{"AccessKey"})">$Text{"$Data{"Name"}"}</a></li>

the 4 buttons come from one line of code. How do I get rid of the Company Tickets for just the Employee theme?


Thanks for any help you can shed on this topic.

Tom

[tto]

Hi there,

I need to remove "Company Tickets" button from customer.pl for internal employees. I have set up 2 different themes for Employees vs. Clients.
[...]the 4 buttons come from one line of code. How do I get rid of the Company Tickets for just the Employee theme?

There's no need to modify any source files or to set up a new theme/skin. You can do this by configuration only:

• enable customer group support (SysConfig "CustomerGroupSupport")
• assign every queue related group to SysConfig "CustomerGroupAlwaysGroups"
• add a new group "G_customer_companytickets"
• add "Group_ro" => "G_customer_companytickets" to SysConfig key CustomerFrontend::Module###CustomerTicketOverview
• assign group "G_customer_companytickets" to those customer users which should be able to use "Company Tickets"
• force customer users to logout and login again in order to enable this configuration

regards, T.

[tnieman]

This will remove the Company Tickets tab for everyone but those in the Group, right? We don't want our employees seeing the Company Tickets

[tto]

This will remove the Company Tickets tab for everyone but those in the Group, right?

...exactly.

We don't want our employees seeing the Company Tickets

Then, just don't assign them to the group.

The problem about implementing it with a skin is, that the skin might be changed by thue customer user itself (if not disabled) or by some admin (by accident e.g.) - it's less secure.

reagrds, T.

[tnieman]

that works great - now is there an automated way to get customers into that group?

[tto]

that works great - now is there an automated way to get customers into that group?

...unfortunately not (without development). There's not role concept or permission-/group assignment on login as know from the agent side.

regards, T.