Rename Dynamic Ticket Template Label

[tnieman]

We are using TicketMaskExtension, an I would like to rename the field label Dynamic Ticket Template. I put in a translation to do that, but it's not working.

Code: Select all

$Self->{Translation}->{'Dynamic Ticket Template:'} = 'Dynamic Template (Automactically Selected):';

Any ideas?

Tom

[crythias]

-->Dynamic Ticket Template:<--
This mus exactly represent the value in the .dtl that is using the $Text("something"} and if the colon is outside, then it isn't part of the translation.

[tnieman]

The problem is that this field is dynamically added I don't actually see the field in the CustomerTicketMessage.dtl file. I'm not sure which dtl file it is in.

[crythias]

Me, neither. I don't know of this extension, so I don't know short of grep where your change needs to be made.

[tnieman]

I ran

grep -r "Dynamic Ticket Template" /opt/otrs/Kernel/Output/

and found

/opt/otrs/Kernel/Output/HTML/OutputFilterPreOTRSDynamicTicketTemplates.pm: <label for="TemplateID">$Text{"Dynamic Ticket Template"}:</label>

It was without the colon.


Thanks for your help crythias!