PostMaster Mail Accounts

[MarcoPBC]

Hi to all,

I have configure in PostMaster Mail Accounts the mail accounts to fetch mails from, is possible to put the otrs fetching automaticly the emails from the accounts that I have define there?

Can someone give me a tip.
Thanks in advanced
Regards,

[crythias]

is possible to put the otrs fetching automaticly the emails from the accounts that I have define there?

I cannot translate this question into something to answer. Probably the answer is "yes".
Dispatch by ...
email address (email address attached to queue)
queue (one fixed queue per account)

[MarcoPBC]

Hi,

Sorry my bad... On OTRS in "Administration"->"email definition"->"PostMaster Mail Accounts" I add there an email account from where OTRS can fetch emails from.
How can I define OTRS to fetch the emails from that account automatic in periods of 10 minutes, because at the moment to fetch the emails we have to do it by clicking on "download emails".

Can you advise me
Regards

[crythias]

How can I define OTRS to fetch the emails from that account automatic in periods of 10 minutes, because at the moment to fetch the emails we have to do it by clicking on "download emails".

This would be regarding the cron jobs. See the INSTALL documentation.

[MarcoPBC]

Hi,

Thanks a lot crythias.

I found it on my installation that in on windows server 2008 under:

...OTRS\var\cron\postmaster_mailbox.dist (1 hit)
Line 11: */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

By default is fetching in periods of 10 minutes.

Regards,

[MarcoPBC]

Hi,

its seems that it is not fetching the emails automatic.
There is some log error if is not doing it automatic from 10 to 10 minutes?
Because fetching manually by clicking on "download emails" it works perfectly.

Can someone give me a tip...
Regards,

[crythias]

You might look at this thread

Or a search from here

If you're adventurous, you might look at how to get your tickets instantly

[MarcoPBC]

Thanks crythias.

I'm know with the same error that you previous had that is:

failed to start 'C:\Windows\system32\cmd.exe':

I look in cronService.pl and in my $defaultShell I put this path "C:\Windows\system32\cmd.exe"; but the error remains.

Can you advise me.
Regards,

[MarcoPBC]

Hi,

It was a problem on crontab.txt in the path to perl.exe.

Its now working ok.

If someone needs help on this topic on windows server 2008, I will be glade to help.

Best regards to all, and to crythias, thanks a lot.

[razevedo]

MarcoPBC,

I need help because I'm having the same problem on windows 2008 for receiving e-mail.

Could you explain your solution