Survey module

[marconi]

Hi folks,

- The only way to send a survey to customers is by closing their tickets ?!
- Is possible a agent answering a survey to the customer ?!

[jojo]

yes for the 1. question.

Can you explain your second question as it is not clear to me

[marconi]

Can you explain your second question as it is not clear to me

Like, through a phone call, eg. the agent calls the customer and fills in the survey for him.

And another question, what is the *Valid* status for ?! How does it work ?!

Thanks in advance !!!

[jojo]

only the customer can fill the form.

[marconi]

only the customer can fill the form.

So, I may conclude that the customer cannot give feedback anonymously because a feedback is linked to a ticket and a ticket is linked to a customer, right ?!

[jojo]

yes, thats the idea of this module.

For your kind of feedback you should use an external survey solution

[marconi]

Thanks a lot