Hello all,
How to configure OTRS to send an email after closing a Ticket? After opening the shipping ticket sending email is OK, but not close. I tried to set in autoresponder <-> Queues did not work.
Thanks all ...
(Sorry for bad English ...)
Douglas
Send email after closed ticket
Moderator: crythias
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dfoliveira
- Znuny newbie
- Posts: 22
- Joined: 13 Aug 2012, 14:28
- Znuny Version: 6.0.29
- Real Name: Douglas Oliveira
- Company: Tractus Soluções e Serviços em TI
- Location: São Paulo - SP - Brasil
Send email after closed ticket
DOUGLAS OLIVEIRA
OTRS v6.29 - ITSM - SO Linux with MySQL
OTRS v6.29 - ITSM - SO Linux with MySQL
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crythias
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Re: Send email after closed ticket
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
dfoliveira
- Znuny newbie
- Posts: 22
- Joined: 13 Aug 2012, 14:28
- Znuny Version: 6.0.29
- Real Name: Douglas Oliveira
- Company: Tractus Soluções e Serviços em TI
- Location: São Paulo - SP - Brasil
[SOLVED] Re: Send email after closed ticket
crythias wrote:http://wiki.otterhub.org/index.php?titl ... has_closed
Thank you ... worked perfectly!
DOUGLAS OLIVEIRA
OTRS v6.29 - ITSM - SO Linux with MySQL
OTRS v6.29 - ITSM - SO Linux with MySQL