I've followed the examples in the CustomerTicketZoom file itself and it's not working. I took Field1 and changed it to DevPriority which is the dynamic field I want to display. I left the Field2 example for comparison.
Code: Select all
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
<!-- dtl:block:TicketDynamicField_DevPriority -->
<li>
<span class="Key">$Text{"$Data{"Label"}"}:</span>
<span title="$QData{"DevPriority"}">$Data{"Value"}</span>
</li>
<!-- dtl:block:TicketDynamicField_DevPriority -->
#<!-- dtl:block:TicketDynamicField_Field2 -->
# <li>
# <span class="Key">$Text{"$Data{"Label"}"}:</span>
# <span title="$QData{"Title2"}">$Data{"Value"}</span>
# </li>
#<!-- dtl:block:TicketDynamicField_Field2 -->
Tom