Problem after upgrading to OTRS 4.0.3 [SOLVED]

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adrijang
Znuny newbie
Posts: 19
Joined: 26 Apr 2010, 19:21
Znuny Version: 4.0.3

Problem after upgrading to OTRS 4.0.3 [SOLVED]

Post by adrijang »

Hi!

I'm having a really annoying problem since I updated my OTRS from 3.4 to 4.0.3: some of the "pending reminder" tickets that were actually closed keep sending emails to the agents every 24 hours.
This wasn't happening before the update, so it's really weird.
I tried locking and unlocking them.
I changed the owner of the ticket, but it keeps sending the notification to the old owners.


Did anyone had this problem and solved it?

Thanks in advance!

Adrián.


[EDIT]

Nevermind, it was the test server, which was still up with an outdated database where those tickets were open( ó_ò)
jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Problem after upgrading to OTRS 4.0.3 [SOLVED]

Post by jojo »

check if another system with the same dataset (test system, old system) is running somewhere
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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