[SOLVED] Otrs send soap message to webservice

[MaxMaz]

Hello everyone my problem is on soap message generated from OTRS.

this is my otrs soap message

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<soap:Envelope 
soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" 
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" 
xmlns:xsd="http://www.w3.org/2001/XMLSchema" 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soap:Body>
<namesp1:Method02 xmlns:namesp1="http://tempuri.org">
<TicketID>1242</TicketID>
</namesp1:Method02>
</soap:Body>
</soap:Envelope>

The problem is here

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<TicketID>1242</TicketID>

The element TicketID has not namespace. It means that my webservice get TicketID null

This is my interface webservice method

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void Method02([XmlElement(Namespace="")] string TicketID);

and my method

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        public void Method02([XmlElement(Namespace="")] string TicketID)
        {
            //....
        }

i used suggests reading this post but it doens't works
viewtopic.php?f=64&t=29445&p=119320&hil ... ce#p119320

[eandrex]

Does your .Net Webservice namespace match the one you defined in OTRS?

in your .Net you should have something like this(at the very begining)
[WebService(Namespace = "http://example.com/Whatever")]

then you must define "http://example.com/Whatever" in your "OTRS as Invoker" protococol(HTTP::SOAP) configuration

also make sure your SOAP Separator is set to "/".

And by the way, what are you expecting as result and what are you getting instead? "What" does not work exactly?.. what do logs say?

[MaxMaz]

Does your .Net Webservice namespace match the one you defined in OTRS?

in your .Net you should have something like this(at the very begining)
[WebService(Namespace = "http://example.com/Whatever")]

then you must define "http://example.com/Whatever" in your "OTRS as Invoker" protococol(HTTP::SOAP) configuration

also make sure your SOAP Separator is set to "/".

And by the way, what are you expecting as result and what are you getting instead? "What" does not work exactly?.. what do logs say?

Hello im waiting as result ticketID (look At parametEr method in my webservice)
While i get null

The problem is on this Line of the soap message

Code: Select all

<TicketID>1242</TicketID>

I should have this Line to work fine (look At soap message first post)

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<namesp1:TicketID>1242</namesp1:TicketID>

[eandrex]

Does your method in your .Net webservice project has [WebMethod] before its signature? (I know it may be logic, but it is better to discard that)..because the forum post you referenced in your first message solves the problem (if everything is configured right)..

Can you provide full OTRS as Invoker Config?
Maybe post more code in your .Net Webservice? to try to replicate your issue

Also, please note que we are talking about .Net related stuff, and that may be out of the scope of this forum

[MaxMaz]

Does your method in your .Net webservice project has [WebMethod] before its signature? (I know it may be logic, but it is better to discard that)..because the forum post you referenced in your first message solves the problem (if everything is configured right)..

Can you provide full OTRS as Invoker Config?
Maybe post more code in your .Net Webservice? to try to replicate your issue

Also, please note que we are talking about .Net related stuff, and that may be out of the scope of this forum

Is not a webmethod (old webservice) but a wcf

My actual invoker is testsimple.pm maybe have to Change it

[eandrex]

Mmm, I dont know a lot about WCF, so i cant help you with it, however, the other option left is to modify https://github.com/OTRS/otrs/blob/rel-3 ... TP/SOAP.pm to add the namespace.

Ill try that later today

[MaxMaz]

Mmm, I dont know a lot about WCF, so i cant help you with it, however, the other option left is to modify https://github.com/OTRS/otrs/blob/rel-3 ... TP/SOAP.pm to add the namespace.

Ill try that later today

Oh should be Great!!!!! Le me know if you make this up date! !!!!!!

[eandrex]

Hello, I managed to do something that made the 'trick'

Affected file: <OTRS_ROOT>/Kernel/GenericInterface/Transport/HTTP/SOAP.pm

To see what changed in that file, look over: https://www.diffchecker.com/xcerj4nt

Changes can be seen in lines: 447, 565, 571

if you dont want to override the default file, copy it into

<OTRS_ROOT>/Custom/Kernel/GenericInterface/Transport/HTTP/ (create directory tree if it doesnt exists)

modify it, run otrs.SetPermissions.pl and restart your webservice

Hope it helps

[MaxMaz]

Hello, I managed to do something that made the 'trick'

Affected file: <OTRS_ROOT>/Kernel/GenericInterface/Transport/HTTP/SOAP.pm

To see what changed in that file, look over: https://www.diffchecker.com/xcerj4nt

Changes can be seen in lines: 447, 565, 571

if you dont want to override the default file, copy it into

<OTRS_ROOT>/Custom/Kernel/GenericInterface/Transport/HTTP/ (create directory tree if it doesnt exists)

modify it, run otrs.SetPermissions.pl and restart your webservice

Hope it helps

Sorry i dont understand, i dont see nothing
where is your SOAP.pm?

[eandrex]

Copy <OTRS_ROOT>/Kernel/GenericInterface/Transport/HTTP/SOAP.pm
to
<OTRS_ROOT>/Custom/Kernel/GenericInterface/Transport/HTTP/ Create that directory tree if it doesnt exist in your system

Edit <OTRS_ROOT>/Custom/Kernel/GenericInterface/Transport/HTTP/SOAP.pm

Change this line

https://github.com/OTRS/otrs/blob/rel-3 ... AP.pm#L447

To

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my $SOAPMethod = SOAP::Data->name( $Param{Operation} )->uri( $Config->{NameSpace} )->prefix('ns1');

Change this line

https://github.com/OTRS/otrs/blob/rel-3 ... AP.pm#L565

To

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push @CallData, $DataPart->attr({'xmlns:ns1' => $Config->{NameSpace}})->prefix('ns1');

And finally change this line

https://github.com/OTRS/otrs/blob/rel-3 ... AP.pm#L571

to

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push @CallData, $SOAPData->{Data}->attr({'xmlns:ns1' => $Config->{NameSpace}})->prefix('ns1');

Set perrmissions (running otrs.SetPermissions.pl)
Restart your webserver and try invoking the webservice

In my test environment it sends this

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<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
   <soap:Body>
      <ns1:Method2 xmlns:ns1="Test">
         <ns1:TicketNumber>2015091810000216</ns1:TicketNumber>
      </ns1:Method2>
   </soap:Body>
</soap:Envelope>

Hope it helps

Edit: I didnt attacht my SOAP.pm to avoid "trust" issues..it is better if you edit it yourself..that way you know what changed

[MaxMaz]

nice!!!! Monday i will try!!! Thanks for now

you have been very usefull

[MaxMaz]

eandrex it workkkkkkkkkks!!!!!!!!!!!!

thanks!!!

ps.
eandrex i sended a pm