Hi!
After upgrading from 4.0.14 to 5.0.5 I found that - buttons grouped into clusters in TicketMenu not works (Miscellaneous, People, Communication). No any actions with this buttons!
Buttons grouped into clusters in TicketMenu not works
Moderator: crythias
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Buttons grouped into clusters in TicketMenu not works
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Buttons grouped into clusters in TicketMenu not works
for me (and others it is working perfectly). Check your browsers console for errors and also check if it is working with a different browser
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Buttons grouped into clusters in TicketMenu not works
I'm work with Chrome browser & in previous attempt to upgrade from 4.0.14 to 5.0.3 this buttons works fine. But now, after new upgrade 4.0.14 --> 5.0.5 I was found that this buttons on screen is inactive, not clickable.
I'm tried it on another browser tomorrow.
I'm tried it on another browser tomorrow.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Buttons grouped into clusters in TicketMenu not works
I'll try it in Firefox (last) & Yandex Browser - result the same!
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Buttons grouped into clusters in TicketMenu not works
clear Loader Cache and also check if some JS and CSS modules are missing in sysconfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Buttons grouped into clusters in TicketMenu not works
Hi!
I'm
BUT all the same. Cluster buttons not clickable.
If I cleaer ClusterName and ClusterPriority - alone buttons (not clustered) works fine.
I'm
as you recommendedclear Loader Cache and also check if some JS and CSS modules are missing in sysconfig
BUT all the same. Cluster buttons not clickable.
If I cleaer ClusterName and ClusterPriority - alone buttons (not clustered) works fine.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Buttons grouped into clusters in TicketMenu not works
Hi Yuri,
did you resolve this issue? I have the same problem after upgrading to 5.0.8.
Thanks for your feedback.
did you resolve this issue? I have the same problem after upgrading to 5.0.8.
Thanks for your feedback.
Ticket-System
- VMware ESX 6.02 --> virtuelle Maschine
- CentOS 6.6
- OTRS 5 Patch12
- ITSM 5 Patch 12
- VMware ESX 6.02 --> virtuelle Maschine
- CentOS 6.6
- OTRS 5 Patch12
- ITSM 5 Patch 12
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Buttons grouped into clusters in TicketMenu not works
Hi!se-mh wrote:Hi Yuri,
did you resolve this issue? I have the same problem after upgrading to 5.0.8.
Yes I did. It where my mistake, I didn't edit my customized .tt templates for a new version. After editing them all is works fine.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Buttons grouped into clusters in TicketMenu not works
Thanks for your hint, this did also the trick for me. I had a custom ViewZoom.tt, which was not up to date
Ticket-System
- VMware ESX 6.02 --> virtuelle Maschine
- CentOS 6.6
- OTRS 5 Patch12
- ITSM 5 Patch 12
- VMware ESX 6.02 --> virtuelle Maschine
- CentOS 6.6
- OTRS 5 Patch12
- ITSM 5 Patch 12