In OTRS 4.0.10, I have an ITSM Change Condition that updates the WorkOrder Agent, unique, for two different WorkOrders.
Both Agents receive Agent Notification but the body of the Notification has the same data for the first workorder. <OTRS_WORKORDER_Title> is the same in the body of both notifications.
Does anyone have an idea where to check on this? (I'll be glad to submit a bug report...)
ITSM 4.0.10 Conditions sending same workorder info
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ITSM 4.0.10 Conditions sending same workorder info
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: ITSM 4.0.10 Conditions sending same workorder info
We encountered a similar issue, I think it's this bug:
http://bugs.otrs.org/show_bug.cgi?id=11668
Commit:
https://github.com/OTRS/itsmchangemanag ... 0ecd93a8fa
http://bugs.otrs.org/show_bug.cgi?id=11668
Commit:
https://github.com/OTRS/itsmchangemanag ... 0ecd93a8fa
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Re: ITSM 4.0.10 Conditions sending same workorder info
Thank you kindly! That seems easy enough to transplant to existing code.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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