PostMaster Filter not working on OTRS 4.0.1

[jcgar]

Hi,

I'm new in OTRS, and I have installed it for first time (on Ubuntu 14.04). It seems that everything goes well, but I have a problem with PostMaster Filter. I need all mail from "Nagios" be saved in a particular queue (named "servidores") but not working.

The header of emails of "Nagios" is similar to:

Subject: ** PROBLEM Service Alert: xxxxxxxxx **
To: <x@x.com>
Message-Id: <20160606083011.0C80C600C87@SRNAGIOS>
Date: Mon, 6 Jun 2016 10:30:11 +0200 (CEST)
From: nagios@SRNAGIOS

and the bodies are similar to:

***** Nagios *****

Notification Type: PROBLEM

Service: C:\ Drive Space
Host: x
Address: 192.168.x.x
State: WARNING

Date/Time: Mon Jun 6 10:30:10 CEST 2016

Additional Info:

c:\ - total: 40.00 Gb - used: 36.28 Gb (91%) - free 3.72 Gb (9%)


I've tried with the following ways:

Edit PostMaster Filter:

Filter Condition:

- Name; Nagios
- Stop after match: No

- Chek email header: From
- Look for Value: SRNAGIOS

Set Email Headers:

- Set email header: X-OTRS-Queue
- Set value: Servidores


I have also tried other combinations but the problem persists. I did not work any filter.


Some help?.


Thank you very much in advance.

[wurzel]

Hi,

the postmaster filter is a regexp

search for the complete string nagios@SRNAGIOS
or a .* for any string before/after


Flo

[jojo]

also pelase use latest patchlevel of your version or much better upgrade to OTRS5 (patchlevel 10)

[jcgar]

Thank you for answer quickly.

Finally, I have a new complete installation of OTRS 5.0.10. I'll try to see if the postmaster filter still fail and tell you the results.

[jcgar]

The Postmaster filter still not working. I have the same problem.

Some help?

[EXG133]

If your filter is triggered you should see a mention of it in the syslog. If you don't see this, your regex is not good.