I have OTRS 3 installed and running. I am getting tickets from nms server. The issue here is on crontab, I see postmastermailbox script running every minute. But watching the running process for a while, I see the same "PostMasterMailbox.pl" process is holding/running more than 1 minute. In log, I see this
.NOTICE: PostMasterMailbox.pl is already running (use '-f 1' if you want to start it forced)!
When I stop nms server which is sending alarms through email, I see the "PostmasterMailbox.pl" is running with different process-id , each minute. Why the same process is holding more than 1 minute when it tries to process the ticket? Is there anywhere in configuration I could optimize this setting?