What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
Using OTRS 3.3.3
What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
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Re: What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?