Dear all,
I installed few month ago an OTRS 6.0.8 and being able to setup IMAPTLS and SMTPTLS in order to get and send emails through Office 365. Everything works fine.
Today I installed I new server with OTRS 6.0.16, IMAPTLS works fine but I can't send email through SMTPTLS.
I got the message in the GUI :
Sending of this message has failed. [08.03.2019 12:09 (Europe/Zurich)] SMTP authentication failed: 500, Command unknown: 'AUTH'!
and in the log :
Message: CommunicationLog(ID:1612,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:3058)::Kernel::System::MailQueue => Message could not be sent! Error message: SMTP authentication failed: 500, Command unknown: 'AUTH'!
Did someone get the same problem ? I don't want to install a relay or another workaround.
Thank you for your help.
André
OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
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Re: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
SMTP Auth means you're trying to use authentication and it's not expecting it.
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Re: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
if you could, try to send E-mails internally without auth and show if it is working or not?
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Re: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
Hi all,
Have same problem, who already solved with problem?
With google SMTPLS it works, but in google settings need to allow unsafe applications.
Have same problem, who already solved with problem?
With google SMTPLS it works, but in google settings need to allow unsafe applications.
Re: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
Hello,
It seems that the problem is known since few months
https://bugs.otrs.org/show_bug.cgi?id=14376
A bug was opened accordingly but I'm scare that it's not the priority of the OTRS dev. team.
Unfortunately I can't get the version 292 of PERL. Anybody has an idea ?
Thank you for your help
André
It seems that the problem is known since few months
https://bugs.otrs.org/show_bug.cgi?id=14376
A bug was opened accordingly but I'm scare that it's not the priority of the OTRS dev. team.
Unfortunately I can't get the version 292 of PERL. Anybody has an idea ?
Thank you for your help
André
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Re: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
For me helped this solution from this ticket https://bugs.otrs.org/show_bug.cgi?id=14357andrep wrote: ↑18 Mar 2019, 15:00 Hello,
It seems that the problem is known since few months
https://bugs.otrs.org/show_bug.cgi?id=14376
A bug was opened accordingly but I'm scare that it's not the priority of the OTRS dev. team.
Unfortunately I can't get the version 292 of PERL. Anybody has an idea ?
Thank you for your help
André
cpan IO::Socket::SSL
cpan Net::SMTP
service httpd restart
Re: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
tip doesn't work,...
I got the message 'can't connect to outlook'.
In the log file :
[root@vps654461 tmp]# vi otrs.log
[Mon Mar 25 07:05:11 2019][Error][Kernel::System::Email::SMTP::Check][113] SMTP, connection try 1, unexpected error captured: To use SSL please install IO::Socket::SSL with version>=2.007 at /usr/local/share/perl5/Net/SMTP.pm line 268.
[root@vps654461 tmp]# yum install "perl(IO::Socket::SSL)"
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* epel: www.mirrorservice.org
Package perl-IO-Socket-SSL-1.94-7.el7.noarch already installed and latest version
Nothing to do
[root@vps654461 tmp]#
This 1.94 version doesn't work. So a pity,...
I got the message 'can't connect to outlook'.
In the log file :
[root@vps654461 tmp]# vi otrs.log
[Mon Mar 25 07:05:11 2019][Error][Kernel::System::Email::SMTP::Check][113] SMTP, connection try 1, unexpected error captured: To use SSL please install IO::Socket::SSL with version>=2.007 at /usr/local/share/perl5/Net/SMTP.pm line 268.
[root@vps654461 tmp]# yum install "perl(IO::Socket::SSL)"
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* epel: www.mirrorservice.org
Package perl-IO-Socket-SSL-1.94-7.el7.noarch already installed and latest version
Nothing to do
[root@vps654461 tmp]#
This 1.94 version doesn't work. So a pity,...
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Re: OTRS 6.0.8 versus 6.0.16 SMTP O365 Problem
CentOS 7 seems to be maxed at 1.94, but Open Fusion has at least 2.027
https://centos.pkgs.org/7/openfusion-x8 ... h.rpm.html
https://centos.pkgs.org/7/openfusion-x8 ... h.rpm.html
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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