Hi I have this anomaly that I would like to understand how to fix,
the tickets that open the tickets that from their web interface from the list of open tickets do not see the last answer donated by the operator, I mean the preview that is shown next to the ticket of the ticket operator you see)
the customer always sees his text from the preview.
use OTRS 5s free
Thank you
Preview ticket by customer
Moderator: crythias
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marcosalmi
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crythias
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Re: Preview ticket by customer
make sure the operator's side isn't adding content as "Internal" ... that would hide from the customer side.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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marcosalmi
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Re: Preview ticket by customer
the problem of non-visualization of the operator's written text occurs only in the main list of open tickets. entering the ticket the text can be seen.
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crythias
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Re: Preview ticket by customer
Make sure the appropriate PreviewArticleSenderTypes include agent
Ticket::Frontend::Overview::PreviewArticleSenderTypes
Ticket::Frontend::Overview::PreviewArticleSenderTypes
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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