How to configure Closed Ticket with GenericAgent

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meriem
Znuny newbie
Posts: 5
Joined: 19 Sep 2019, 10:39
Znuny Version: version 5
Real Name: meriem mounji
Company: safub

How to configure Closed Ticket with GenericAgent

Post by meriem »

Hi Guys i Add a job on GenericAgent with name Closed Ticket and i configured The Automatic Execution Time And in Select Tickets Closed ticket and configure How much time needs i choose Less than 5 days and select queue but when i Run forced run of task i got 0 Tickets affected! Then what i have to do please To resolved this problem probably i missed something in configuration please who knows about the processes and what i have to do
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