How to configure Closed Ticket with GenericAgent
Moderator: crythias
-
- Znuny newbie
- Posts: 5
- Joined: 19 Sep 2019, 10:39
- Znuny Version: version 5
- Real Name: meriem mounji
- Company: safub
How to configure Closed Ticket with GenericAgent
Hi Guys i Add a job on GenericAgent with name Closed Ticket and i configured The Automatic Execution Time And in Select Tickets Closed ticket and configure How much time needs i choose Less than 5 days and select queue but when i Run forced run of task i got 0 Tickets affected! Then what i have to do please To resolved this problem probably i missed something in configuration please who knows about the processes and what i have to do