need help on Generic agent backup and restore

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tsathishkumar
Znuny newbie
Posts: 13
Joined: 11 Jul 2016, 13:26
Znuny Version: OTRS 6 Patch Level 1
Real Name: sathish kumar t
Company: Inspirisys Solution Ltd

need help on Generic agent backup and restore

Post by tsathishkumar »

Dear Team,

We need your assistance that how can we take the backup of generic agent and restore it to another system.

We have more than 50 jobs that are running in the system. We tried to restored the same by taken the otrs backup however the generic agent jobs are not restored.

Kindly help us on this.

Regards,
Sathish Kumar T
Thanks & Regards,
Sathish Kumar T
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: need help on Generic agent backup and restore

Post by RStraub »

Hey,

maybe with a small standalone script attaching to the API directly?
So that you can use this object:
http://doc.otrs.com/doc/api/otrs/6.0/Pe ... nt.pm.html

and "Get" from the original/production system and update on the backup server if they differ.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Jacquemin
Znuny newbie
Posts: 1
Joined: 23 Oct 2019, 09:33
Znuny Version: ‎6.0.23
Real Name: Mark

Re: need help on Generic agent backup and restore

Post by Jacquemin »

Are small standalone scripts able to cause unexpected errors somewhere else?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: need help on Generic agent backup and restore

Post by RStraub »

Define unexpected :) If you do only use "get/read" on the production", nothing should happen.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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