This is my first time here. I'm from Venezuela and I'm trying to use OTRS 6 in my job (a Small Bussiness of Technology). I installed OTRS 6 on CentOS, almost ready to use but I have a little BIG problem.
When I blocked a ticket and I'm trying to send an email (Comunication) the system show me this error:
Impossible to send message to: "Name Of User Email" <email@xxx.com> .
Error details:
Backend ERROR: OTRS-CGI-95 Perl: 5.16.3 OS: linux Time: Fri Dec 20 19:20:11 2019
Message: Impossible to send message to: "xxxxx" <xxxxx> .
RemoteAddress: 10.140.0.6
RequestURI: /otrs/index.pl
Traceback (52002):
Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 299
Module: Kernel::Modules::AgentTicketEmailOutbound::SendEmail Line: 1363
Module: Kernel::Modules::AgentTicketEmailOutbound::Run Line: 93
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
But, I have to say my main Email is configured and I can receive emails from OTRS system in Automated Email like NEW TICKETS, FOLLOWING, ETC. But I don´t undes¿rstand why that email doesn't work to send an email from ticket.
Please, help me with this. I will appreciate so much your help.
The error:
![Image](https://i.imgur.com/JbQqr1o.png)