Make ticket disappear after Outgoing Mail

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fullhouse
OTRS newbie
Posts: 36
Joined: 13 Sep 2018, 11:58
Znuny / OTRS Version: 6.0.12

Make ticket disappear after Outgoing Mail

Post by fullhouse »

Hello everyone,

is there a possibility to make a ticket "disappear" after an outgoing Mail has been sent to a customer?
Like for example moving the ticket to a certain queue and only returning it once a followup has come in.
zzz
OTRS superhero
Posts: 803
Joined: 15 Dec 2016, 15:13
Znuny / OTRS Version: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH
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Re: Make ticket disappear after Outgoing Mail

Post by zzz »

Hey,

Yes, that's why pending states exist.
See: https://doc.otrs.com/doc/manual/admin/6 ... tings.html

Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

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