[SOLVED] insert ticket directly from AgentCustomerUserInformationCenter

[rodolfor]

Hi all.
When I search a customer user, I reach the form AgentCustomerUserInformationCenter.
It is possible to add a button to create new ticket with this USer already assigned?

Thanks

Rodolfo

[zzz]

Hello Rodolfo,

Instead of using the Customer User Information Center (AgentCustomerUserInformationCenter) you can use the Customer Information Center (AgentCustomerInformationCenter) and search for a customer user.
That form does have a widget which will let you create a ticket for the selected customer (CIC-CustomerUserList), the other one does not offer one (CUIC-CustomerIDList).

Don't ask me why.

Best regards
Emin

[rodolfor]

Thanks!