otrs v6 show agent in ticket article list

[rodolfor]

Hi al.
When I zoom a ticket, is it possibile to show agent inserted each article?
Thanks

Rodolfo

[wurzel]

Hi,

in my system it shows the sender of each article. So it should be the same in yours.

Flo

[rodolfor]

Thanks wurzel.
But In AgentTicketZoom, in the article grid, I see Sender|Via|Subject|Created
The Agent is only in the detail shown if I click the article row.
My qustion is: it is possible to show the agent in article grid?

Thanks

[wurzel]

Hi,

strange, I see in "sender" the agent name, if the agent added an article.

Flo

[root]

Thanks wurzel.
But In AgentTicketZoom, in the article grid, I see Sender|Via|Subject|Created
The Agent is only in the detail shown if I click the article row.
My qustion is: it is possible to show the agent in article grid?

Hi,

This is what a default configuration of version 6 looks like:

2020-11-04 at 3.29 PM.png

- Roy

[rodolfor]

This is only in case your communication is an email.
If the communication is a "Phone outbound" or "note" you'll see nothing.

[root]

Hi,

In my vanilla system notes are recorded like e-mails, only the phone entries not. Should be possible with some customization.

- Roy