Hi guys,
i have an issue in my OTRS 6 community edition
On my Service Level Agreement i have an SLA that the resolution time should be 48 hours, but on solution time appeared me 4 hours only
Why this is happening, anyone knows ?
thanks you,
best regards,
Carlos Vieira
Resolution time Error
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barrosov84
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Re: Resolution time Error
make sure the minutes is correct..
2880 = 48 hours
288 = +- 4 hours
either that or ticket already created in past few hours..
take note that sla calculation will be based on ticket creation time
2880 = 48 hours
288 = +- 4 hours
either that or ticket already created in past few hours..
take note that sla calculation will be based on ticket creation time