Hi everyone,
Is it possible to delivry Browser Pop-Up notifications to the Agents?
Thanks in advance,
Rúben
Browser Pop-Up Notifications
Moderator: crythias
-
root
- Administrator
- Posts: 3959
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Browser Pop-Up Notifications
Hi,
Not by default, this needs development.
- Roy
Not by default, this needs development.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Browser Pop-Up Notifications
It depends . "Yes" it's possible. And it works really well. except it's one time. It's gone and doesn't come back.
viewtopic.php?t=29792
CustomerAccept and AgentInfo are immediate forced notifications to Customers and Agents once applied.
Update the relevant template(s), enable the attributes in System Config, and make sure to use a key value that hasn't been previously used (I like to include the date in the key).
Don't forget you can just update the headers to put a more long-term reminder.
viewtopic.php?t=29792
CustomerAccept and AgentInfo are immediate forced notifications to Customers and Agents once applied.
Update the relevant template(s), enable the attributes in System Config, and make sure to use a key value that hasn't been previously used (I like to include the date in the key).
Don't forget you can just update the headers to put a more long-term reminder.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
VCSousa
- Znuny newbie
- Posts: 62
- Joined: 05 Feb 2020, 17:45
- Znuny Version: OTRS6
- Real Name: Ruben Sousa
- Company: Zolve - Logistic and Transport, S.A.
Re: Browser Pop-Up Notifications
Thanks Crythias,
But what i wanted are the pop up notifications, for browser, like news websites does, for tickets oppened, updated, etc..
But what i wanted are the pop up notifications, for browser, like news websites does, for tickets oppened, updated, etc..
-
root
- Administrator
- Posts: 3959
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Browser Pop-Up Notifications
See my last comment, this needs development.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?