Delete an agent

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Ilmom
Znuny newbie
Posts: 9
Joined: 06 Jan 2020, 13:10
Znuny Version: 5.0.15
Real Name: Momtez
Company: Itfirst

Delete an agent

Post by Ilmom »

Hello team,

I need your help please !

Is there a way to permanently delete an agent from database in order not to appear in agent list. I don't need to only make it as invalid.

Thanks in adance for your collaboration.
jojo
Znuny guru
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Re: Delete an agent

Post by jojo »

No, deletion of an agent would break the consistency of the database.
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Ilmom
Znuny newbie
Posts: 9
Joined: 06 Jan 2020, 13:10
Znuny Version: 5.0.15
Real Name: Momtez
Company: Itfirst

Re: Delete an agent

Post by Ilmom »

Thanks for this fast reaction Jojo !

the problem is that i ve already created many tests agent in pre-production environnement for tests purposes and now i will deploy the solution in my customer production enivronnement, so he asked me to delete tests agent not to only to put them invalid :( :(

will i be forced to reinstall the whole work from the begiining !!!

Thanks
Ilmom
Znuny newbie
Posts: 9
Joined: 06 Jan 2020, 13:10
Znuny Version: 5.0.15
Real Name: Momtez
Company: Itfirst

Re: Delete an agent

Post by Ilmom »

can i at least hide them so that dont appear in agent list ??

I am blocked please ! :( :(
zzz
Znuny superhero
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Joined: 15 Dec 2016, 15:13
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Real Name: Emin
Company: Efflux GmbH
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Re: Delete an agent

Post by zzz »

Hey,

How many agents are we talking about?
If they don't have any tickets, you can rename them and use them for the new employees.

— Emin
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