Hello team,
I need your help please !
Is there a way to permanently delete an agent from database in order not to appear in agent list. I don't need to only make it as invalid.
Thanks in adance for your collaboration.
Delete an agent
Moderator: crythias
Re: Delete an agent
No, deletion of an agent would break the consistency of the database.
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 9
- Joined: 06 Jan 2020, 13:10
- Znuny Version: 5.0.15
- Real Name: Momtez
- Company: Itfirst
Re: Delete an agent
Thanks for this fast reaction Jojo !
the problem is that i ve already created many tests agent in pre-production environnement for tests purposes and now i will deploy the solution in my customer production enivronnement, so he asked me to delete tests agent not to only to put them invalid
will i be forced to reinstall the whole work from the begiining !!!
Thanks
the problem is that i ve already created many tests agent in pre-production environnement for tests purposes and now i will deploy the solution in my customer production enivronnement, so he asked me to delete tests agent not to only to put them invalid
will i be forced to reinstall the whole work from the begiining !!!
Thanks
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- Znuny newbie
- Posts: 9
- Joined: 06 Jan 2020, 13:10
- Znuny Version: 5.0.15
- Real Name: Momtez
- Company: Itfirst
Re: Delete an agent
can i at least hide them so that dont appear in agent list ??
I am blocked please !
I am blocked please !
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- Znuny superhero
- Posts: 888
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: Delete an agent
Hey,
How many agents are we talking about?
If they don't have any tickets, you can rename them and use them for the new employees.
— Emin
How many agents are we talking about?
If they don't have any tickets, you can rename them and use them for the new employees.
— Emin
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