Multiple agents on a single ticket

[puree]

Hi all,

Is there a way to assign multiple agents on a single ticket without the use of groups?

Any insight is appreciated.

Best regards,
Puree

[wurzel]

Hi,

not with OTRS default settings. You might use Responsible but this is only a second one.

What is the use case here?

Flo

[puree]

Hi,

not with OTRS default settings. You might use Responsible but this is only a second one.

What is the use case here?

Flo

There are certain tickets that have certain parts which have to be done by a different agent.
Being able to select multiple agents for an overview would have been handy.

I will check out Responsible aswell, thank you.

Best Regards,
Puree

[wurzel]

Hi,

use a process with multiple dialogues
or split tickets in childs

Flo