Deployment State auto set to Expired

[drodralv]

Hello,

Would be possible to create an automation that will be setting Config Items to "Expired" once the Expired date is achieved?

Maybe other alternative idea?

Thank you

[root]

Hi,

Not within OTRS without development. The easiest for me would be using the GenericInterface:

- Use the existing operation ConfigItem::ConfigItemSearch to find expired items
- Set the to expired with the operation ConfigItem::ConfigItemUpdate


Execute this via cron once a day and you're all set.

- Roy

[wurzel]

Hi,

I use pending ticket linked to a CI.

Flo

[root]

I use pending ticket linked to a CI.

And how is this done? Creating the ticket and link? Manually?

- Roy

[wurzel]

Hi,

yes. Someone requests a new hardware - this is my ticket and it stays.
The CI is created manually and linked.

regards
Flo

[drodralv]

Hello,

Thank you guys. So let's say that we should use a workaround to create a reminder. The option from Roy seems to be great, I don't know how to do that honestly. I should investigate.

Thank you again.

Regards

[root]

Hi drodralv,

Here an example build with PowerShell: https://gist.github.com/rkaldung/1ae7b8 ... f6867b557b

It contains the web service to import, my Computer class definition, and the PowerShell script.

- Roy

[drodralv]

Hello,

Looks great, thank you, I will keep it for future developments as well.

Regards