Change Client automatically when users create ticket via Email

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lucasb
Znuny newbie
Posts: 1
Joined: 27 Jan 2021, 21:21
Znuny Version: 5.0
Real Name: Lucas Barbosa

Change Client automatically when users create ticket via Email

Post by lucasb »

Hello Everyone,

Im using OTRS 5 and trying some things with email module, so i have a website that some users access a form and after that, a email is send and create a new ticket in OTRS(this its working normally and configured) but everytime that this happens, OTRS doesnt get the email of the "client" and put automatically on ticket, he put a standard email that is the admin email.
howchangeclient.PNG
My question is:

There is a way to do that automatically when user send form?



Thanks.
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alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Change Client automatically when users create ticket via Email

Post by alexus »

Hi,

You can use PostMaster Filters to find customer email in the email and set this email as a customer login
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Alexey Yusov

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