How to synchronize the customer manage field from ldap

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tune6688
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Posts: 61
Joined: 19 Nov 2020, 14:33
Znuny Version: 6.030
Real Name: wei

How to synchronize the customer manage field from ldap

Post by tune6688 »

Hello everyone!
I ask for your advice.
OTRS connect the AD control through LDAP, when synchronize the customer manage field, the feedback is: CN=username, CN=Users, DC=test, DC=com, DC=cn, and it can not be loaded into the OTRS process. We would like to get the manager sAMAccountName in customer contribution by LDAP. Please kindly comment how to make it?
Environment:
OTRS 6.030
Windows server 2019
Excerpt from the Map field in Config.pm:
Config.pm.jpg
I appreciate your help!
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root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
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Re: How to synchronize the customer manage field from ldap

Post by root »

Hi,

You see the distinguished name because this is saved in the field. Displaying/using any attribute of the referenced entry needs another LDAP lookup and is not possible out-of-the-box.
This needs custom development or commercial add-ons (I know at least on).

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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tune6688
Znuny newbie
Posts: 61
Joined: 19 Nov 2020, 14:33
Znuny Version: 6.030
Real Name: wei

Re: How to synchronize the customer manage field from ldap

Post by tune6688 »

Hello Roy
Thanks for your help !
Could you tell me which has selling this commercial add-ons ?
Thanks again for your help!
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: How to synchronize the customer manage field from ldap

Post by root »

tune6688 wrote: 08 Feb 2021, 17:50 Hello Roy
Thanks for your help !
Could you tell me which has selling this commercial add-ons ?
Thanks again for your help!
Hi,

You may contact Znuny.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
tune6688
Znuny newbie
Posts: 61
Joined: 19 Nov 2020, 14:33
Znuny Version: 6.030
Real Name: wei

Re: How to synchronize the customer manage field from ldap

Post by tune6688 »

Thank you!
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