Hi everybody.
I have two similar OTRS 6.0.30 installations on Docker. This two installations differs each other for a few dynamic fields and skin personalization.
The two DB was migrated from OTRS 5 (hosted on two different virtual machine).
In the agent frontend if I create a new ticket the two OTRS appears identical with the new Drag and Drop attachment module. But in the customer frontend the attachment module is different from one installation to the other.
I can't find where to change this setting. Could you help me?
Thank You
Alessandro
[SOLVED] Customer new ticket multiple attachments problem
Moderator: crythias
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alegentili
- Znuny newbie
- Posts: 2
- Joined: 08 Feb 2021, 18:33
- Znuny Version: 6.0.30
- Real Name: Alessandro Gentili
- Company: Universita IUAV
[SOLVED] Customer new ticket multiple attachments problem
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alegentili
- Znuny newbie
- Posts: 2
- Joined: 08 Feb 2021, 18:33
- Znuny Version: 6.0.30
- Real Name: Alessandro Gentili
- Company: Universita IUAV
Re: [SOLVED] Customer new ticket multiple attachments problem
OK, I've found myself the answer.
There was a personalization in Output/HTML/Template path copied from the old OTRS 5 installation.
Just deleted it and rebuild configuration has resolved the issue.
Thank you all.
There was a personalization in Output/HTML/Template path copied from the old OTRS 5 installation.
Just deleted it and rebuild configuration has resolved the issue.
Thank you all.