Hi All,
can someone describe me the way how to get the ticket-ID into the ticket-information?
Regards, Tom.
OTRS5 - Ticket-ID in Ticket-Information
Moderator: crythias
-
- Znuny expert
- Posts: 173
- Joined: 22 Sep 2016, 11:44
- Znuny Version: 6.0.38
- Real Name: Tux
- Location: Germany
- Contact:
OTRS5 - Ticket-ID in Ticket-Information
-----------------------
Debian
OTRS 6.0.38, ITSM 6
Debian
OTRS 6.0.38, ITSM 6
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: OTRS5 - Ticket-ID in Ticket-Information
Add to https://github.com/znuny/Znuny/blob/rel ... om.tt#L168
Code: Select all
<label>[% Translate("TicketID") | html %]:</label>
<p class="Value" title="[% Data.TicketID %]">[% Data.TicketID %]</p>
<div class="Clear"></div>
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny expert
- Posts: 173
- Joined: 22 Sep 2016, 11:44
- Znuny Version: 6.0.38
- Real Name: Tux
- Location: Germany
- Contact:
Re: OTRS5 - Ticket-ID in Ticket-Information
Hi reneeb,
you mean the small text block on the right: Ticket-Information?
Regards, Thomas.
you mean the small text block on the right: Ticket-Information?
Regards, Thomas.
-----------------------
Debian
OTRS 6.0.38, ITSM 6
Debian
OTRS 6.0.38, ITSM 6
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: OTRS5 - Ticket-ID in Ticket-Information
Yes, the "Ticket-Information" widget... I've used an empty line in the link, so you can insert the code snippet there and the Ticket-ID will be displayed in the widget. Did you mean something else?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny expert
- Posts: 173
- Joined: 22 Sep 2016, 11:44
- Znuny Version: 6.0.38
- Real Name: Tux
- Location: Germany
- Contact:
Re: OTRS5 - Ticket-ID in Ticket-Information
Exactly the widget I meant. I’m testing it now.
Regards, Tom.
Regards, Tom.
-----------------------
Debian
OTRS 6.0.38, ITSM 6
Debian
OTRS 6.0.38, ITSM 6