OTRS Group Discontinues Its Community Edition Until Further Notice

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alexus
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OTRS Group Discontinues Its Community Edition Until Further Notice

Post by alexus »

Does anyone understand what they mean by that 8) ?

https://corporate.otrs.com/otrs-group-d ... er-notice/

OTRS Group Discontinues Its Community Edition Until Further Notice
Cupertino, February 24, 2021 – OTRS Group is taking immediate advantage of the innovative power of its OTRS solution by discontinuing the ((OTRS)) Community Edition until further notice.
Solution Management ensures sustainable innovation for OTRS

Cupertino, February 24, 2021 – OTRS Group is taking immediate advantage of the innovative power of its OTRS solution by discontinuing the ((OTRS)) Community Edition until further notice. This year there are already no further security updates for OTRS 6 and ((OTRS)) Community Edition 6 as the versions have reached “end of life” at the end of March 2020. This is a logical next development step in a change process that xxx initiated several years ago. At that time, a focus on the fully managed version OTRS was undertaken.

“We feel an obligation to our customers to ensure constant innovation as part of our solution management,” says André Mindermann, CEO of xxx. “The discontinuation of the Community Edition was a necessary consequence of this and enables us to continuously develop OTRS in the interest of our customers and to offer them a solution with a high degree of innovation at all times. Security and smooth operation are our top priorities. So far, we have received a lot of positive feedback on this decision.”

xxx sees itself as a partner and solution provider throughout the entire customer journey. The continued economic success of its customers is the focus of solution management, which has been designed under the leadership of Benjamin Müller, Executive Vice President OTRS Solution, in order to be able to respond to needs as quickly and individually as possible in the future.

“We experience that meeting market expectations cannot be achieved by building up own competences alone, but it requires a combination with and integration of external know-how. Solution Management embodies the innovative potential of OTRS Group and will ensure long-term success through future-oriented thinking and action,” says Benjamin Müller.

The OTRS Group offers companies an all-round, industry-independent package for structured communication in customer service, IT service management and security management. Full service is included: companies do not have to worry about customization, implementation, operation or updates themselves. This also keeps the fundamentally increased security risk for employees in the home office at a tolerably low level.

The xxx team is available to discuss the best possible option for each user.
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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jbaptiste
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Re: OTRS Group Discontinues Its Community Edition Until Further Notice

Post by jbaptiste »

What it says, that they are not going to release any future version of OTRS as open source.
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