Set ticket Owner to the agent updating the Ticket automatically

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chrotha
Znuny newbie
Posts: 93
Joined: 29 Jun 2018, 13:44
Znuny Version: 6.x.x/7.0.x
Real Name: Ruben Sardinha

Set ticket Owner to the agent updating the Ticket automatically

Post by chrotha »

Hey everyone,

I have a question, is it possible to set the Owner of a ticket automatically when the agent adds a note, without the agent having to select his name in the Owner update field?

Thanks in advance.
root
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Znuny Version: Znuny and Znuny LTS
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Re: Set ticket Owner to the agent updating the Ticket automatically

Post by root »

Hi,

As long as the ticket is not already locked you could enable Ticket::Frontend::AgentTicketNote###RequiredLock to get the agent set as owner and locking the ticket.

- Roy
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chrotha
Znuny newbie
Posts: 93
Joined: 29 Jun 2018, 13:44
Znuny Version: 6.x.x/7.0.x
Real Name: Ruben Sardinha

Re: Set ticket Owner to the agent updating the Ticket automatically

Post by chrotha »

Hi Roy,

Sorry for the late reply, it was fixed yes.

Thank you. :)
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