(Solved) Anonymous user access to Customer.pl

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nedmaj
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(Solved) Anonymous user access to Customer.pl

Post by nedmaj »

Hi everyone,

I'm looking for some way to allow an anonymous user to access the customer interface (Customer.pl). The scenario is to allow a anonymous report through a process ticket.

Any thoughts would be appreciated.

Thanks,

Samuel
Last edited by nedmaj on 15 Mar 2021, 00:00, edited 1 time in total.
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
wurzel
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Re: Anonymous user access to Customer.pl

Post by wurzel »

Hi,

you can use public.pl

but no chance to start a process without login.

Flo
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Re: Anonymous user access to Customer.pl

Post by alexus »

Hi

It's possible to create custom form for ticket create with custom development.
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zzz
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Re: Anonymous user access to Customer.pl

Post by zzz »

Hey,

What exactly do you mean by anonymous user?
You could create a user, share the credentials (you can also create a button that will auto login) and restrict access to everything but the process creation.

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Re: Anonymous user access to Customer.pl

Post by skullz »

You may

1. Built custom form and passing the data through OTRS generic Interface (webservices).

OR

2. Login via specific URL (not tested).

And of course, you may need use some ACL / another restriction (group based ?) to disable customer ticket message, customer ticket overview, etc..

Code: Select all

https://fqdn/otrs/customer.pl?Action=CustomerTicketProcess&User=USERNAME&Password=PASSWORD
nedmaj
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Re: (Solved) Anonymous user access to Customer.pl

Post by nedmaj »

Thanks everyone. Marking post as SOLVED.
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
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