Hi everyone,
I'm looking for some way to allow an anonymous user to access the customer interface (Customer.pl). The scenario is to allow a anonymous report through a process ticket.
Any thoughts would be appreciated.
Thanks,
Samuel
(Solved) Anonymous user access to Customer.pl
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(Solved) Anonymous user access to Customer.pl
Last edited by nedmaj on 15 Mar 2021, 00:00, edited 1 time in total.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Re: Anonymous user access to Customer.pl
Hi,
you can use public.pl
but no chance to start a process without login.
Flo
you can use public.pl
but no chance to start a process without login.
Flo
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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Re: Anonymous user access to Customer.pl
Hi
It's possible to create custom form for ticket create with custom development.
It's possible to create custom form for ticket create with custom development.
Alexey Yusov
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Re: Anonymous user access to Customer.pl
Hey,
What exactly do you mean by anonymous user?
You could create a user, share the credentials (you can also create a button that will auto login) and restrict access to everything but the process creation.
— Emin
What exactly do you mean by anonymous user?
You could create a user, share the credentials (you can also create a button that will auto login) and restrict access to everything but the process creation.
— Emin
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Re: Anonymous user access to Customer.pl
You may
1. Built custom form and passing the data through OTRS generic Interface (webservices).
OR
2. Login via specific URL (not tested).
And of course, you may need use some ACL / another restriction (group based ?) to disable customer ticket message, customer ticket overview, etc..
1. Built custom form and passing the data through OTRS generic Interface (webservices).
OR
2. Login via specific URL (not tested).
And of course, you may need use some ACL / another restriction (group based ?) to disable customer ticket message, customer ticket overview, etc..
Code: Select all
https://fqdn/otrs/customer.pl?Action=CustomerTicketProcess&User=USERNAME&Password=PASSWORD
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Re: (Solved) Anonymous user access to Customer.pl
Thanks everyone. Marking post as SOLVED.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000