assign services to agent

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tune6688
Znuny newbie
Posts: 61
Joined: 19 Nov 2020, 14:33
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Real Name: wei

assign services to agent

Post by tune6688 »

Dear everyone
I wonder how can I assign the services to some agents just like customer link to services. I hope the agent works within the scope of authorization.
I appreciate your helping me!
root
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Re: assign services to agent

Post by root »

Hi,

You can't "assign" services to agents. But you, or they on their own, are able to select preferred services: "My Services". This works exactly like "My Queues". You can't restrict access on tickets based on the service. Except you start using an editor of your choice, Perl and the API.

- Roy
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alexus
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Re: assign services to agent

Post by alexus »

Hi,

You can limit agents access to Services via ACL i.e. based on Queue or agent login filters
Alexey Yusov

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tune6688
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Joined: 19 Nov 2020, 14:33
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Re: assign services to agent

Post by tune6688 »

Thank You for everyone who assist our!
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