URL encounter OTRSAgentInterface problem

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tune6688
Znuny newbie
Posts: 61
Joined: 19 Nov 2020, 14:33
Znuny Version: 6.030
Real Name: wei

URL encounter OTRSAgentInterface problem

Post by tune6688 »

环境:
centos 7
Apache 2.4.6
Znuny 6.033

一、问题:
1、 链接URI地址出现OTRSAgentInterface参数

http://192.168.0.217/index.pl?OTRSAgent ... PhWXwdrlKH
这让我无法创建一个相同的页面(CTI功能)来创建工单,因为OTRSAgentInterface字符是随机的,无法找出相同点,每次都要重新登陆。
2、 在点击系统管理-系统配置后,更改任何参数。点击部署之后,会弹出登陆地址我想这也和OTRSAgentInterface的出现有关。

二、操作过程

众所周知,zunny的登陆地址为:http://ip/otrs/index.pl但对我来说地址有些长
我希望直接访问http://IP/index.pl即可,于是我找到了以下帖子。
https://forums.otterhub.org/viewtopic.php?f=60&t=9329
更改后就出现OTRSAgentInterface的问题。

1、我仍然测试过将http://ip/otrs/index.pl改为http://ip/itsm/index.pl,就不会出现 OTRSAgentInterface字符,所以我想一定是隐藏otrs字符的问题。

代码如下:

ScriptAlias /itsm/ "/opt/otrs/bin/cgi-bin/"

<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
#
# Below is what we copied from the <Location> section
#
ErrorDocument 403 itsm/index.pl
# DirectoryIndex itsm/index.pl
AddHandler perl-script index.pl .cgi <----- change ScriptHandler setting here.
PerlResponseHandler ModPerl::Registry
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
</Directory>
skullz
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Joined: 24 Feb 2012, 03:58
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Location: Kuala Lumpur, MY
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Re: URL encounter OTRSAgentInterface problem

Post by skullz »

im too lazy to translate this.. :lol:
however, if your change the ScriptAlias at *.conf file, you have to change it as well at Admin > System Configuration > ScriptAlias
tune6688
Znuny newbie
Posts: 61
Joined: 19 Nov 2020, 14:33
Znuny Version: 6.030
Real Name: wei

Re: URL encounter OTRSAgentInterface problem

Post by tune6688 »

Thank you very much for your help. I deleted the "/" in scriptalias of *. Conf, and this problem has been solved,Thanks. :D
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