Process Management Activities

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georgegal
Znuny newbie
Posts: 18
Joined: 09 Jun 2016, 13:47
Znuny Version: 6.0.30
Real Name: George

Process Management Activities

Post by georgegal »

Hello all,

I'm new to Process Management and would appreciate your help in the following.
I have created a process with 5 activities. The idea is when the ticket is opened an approval must take place in each activity before it passes to the next one.
Each activity refers to a different queue.
In each activity there is also the option of disapproval and then the process is completed.
The problem is that when the first approval takes place the process doesn't stop in the next activity for approval.
It passes all activities and goes to the last one.
How can I set the process to stop in each activity for approval or disapproval before it goes on?

Regards,
George
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Process Management Activities

Post by root »

Hi,

I suggest you use the same dynamic field for the disapproval. Set it to an initial value on every transition where it passes or use different dynamic fields.

- Roy

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georgegal
Znuny newbie
Posts: 18
Joined: 09 Jun 2016, 13:47
Znuny Version: 6.0.30
Real Name: George

Re: Process Management Activities

Post by georgegal »

Hi Roy,

Thank you for your answer.
I used different dynamic field (status) in the second activity but still happens the same.
When someone approves in the first activity, the process correctly moves to the second activity.
But then it doesn't stay in the second activity for someone to approve.
It goes directly to the next activity.
Where am I wrong?
I'm attaching this test process.

Regards,
George
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georgegal
Znuny newbie
Posts: 18
Joined: 09 Jun 2016, 13:47
Znuny Version: 6.0.30
Real Name: George

Re: Process Management Activities

Post by georgegal »

Problem solved.
It needed different dynamic fields in every activity, as mentioned.

Regards,
George
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