Hello all,
I'm new to Process Management and would appreciate your help in the following.
I have created a process with 5 activities. The idea is when the ticket is opened an approval must take place in each activity before it passes to the next one.
Each activity refers to a different queue.
In each activity there is also the option of disapproval and then the process is completed.
The problem is that when the first approval takes place the process doesn't stop in the next activity for approval.
It passes all activities and goes to the last one.
How can I set the process to stop in each activity for approval or disapproval before it goes on?
Regards,
George
Process Management Activities
Moderator: crythias
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- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: Process Management Activities
Hi,
I suggest you use the same dynamic field for the disapproval. Set it to an initial value on every transition where it passes or use different dynamic fields.
- Roy
P.S.: I recommend upgrading to the latest version 6 of Znuny LTS to be covered regarding bugs and security issues.
I suggest you use the same dynamic field for the disapproval. Set it to an initial value on every transition where it passes or use different dynamic fields.
- Roy
P.S.: I recommend upgrading to the latest version 6 of Znuny LTS to be covered regarding bugs and security issues.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Process Management Activities
Hi Roy,
Thank you for your answer.
I used different dynamic field (status) in the second activity but still happens the same.
When someone approves in the first activity, the process correctly moves to the second activity.
But then it doesn't stay in the second activity for someone to approve.
It goes directly to the next activity.
Where am I wrong?
I'm attaching this test process.
Regards,
George
Thank you for your answer.
I used different dynamic field (status) in the second activity but still happens the same.
When someone approves in the first activity, the process correctly moves to the second activity.
But then it doesn't stay in the second activity for someone to approve.
It goes directly to the next activity.
Where am I wrong?
I'm attaching this test process.
Regards,
George
You do not have the required permissions to view the files attached to this post.
Re: Process Management Activities
Problem solved.
It needed different dynamic fields in every activity, as mentioned.
Regards,
George
It needed different dynamic fields in every activity, as mentioned.
Regards,
George