[SOLVED] Error when trying to install ITSM bundle 6

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nedmaj
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Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
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[SOLVED] Error when trying to install ITSM bundle 6

Post by nedmaj »

Hi everyone,

Trying to install OTRS::ITSM bundle 6 in a fresh Znuny LTS 6 installation. The bundle was downloaded at the Znuny download site. But the package manager is returning the following error:

Code: Select all

Backend ERROR: OTRS-CGI-00 Perl: 5.28.1 OS: linux Time: Thu Apr 29 19:33:29 2021

 Message: 413 Request entity too large - POST_MAX=23437.5KB

 RemoteAddress: 192.168.193.145
 RequestURI: /otrs/index.pl

 Traceback (4734): 
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 196
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32
Any help would be appreciated!

Thanks,
Last edited by nedmaj on 29 Apr 2021, 22:34, edited 1 time in total.
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
root
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Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Error when trying to install ITSM bundle 6

Post by root »

Hi,

Looks like you hit the limit of the SysConfig WebMaxFileUpload. Anyway, I would recommend installing the bundle via the command line as the otrs user. This will prevent this error and a probable timeout of the web request.

Code: Select all

otrs@host$ bin/otrs.Console.pl Admin::Package::Install https://download.znuny.org/releases/itsm/bundle6/:ITSM-6.0.30.opm
- Roy
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nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
Contact:

Re: Error when trying to install ITSM bundle 6

Post by nedmaj »

Thanks Roy!

Did not imagine this parameter affected the package upload. Thanks again.

Marking as solved.
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
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