Queues - not accpeted 553. 5.7.1. Sender rejected

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pepelui85
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Queues - not accpeted 553. 5.7.1. Sender rejected

Post by pepelui85 »

Hi, I have multiple "queues" receiving claims with different accounts mail.
I would like that when a ticket is closed, the response of the account is sent from the same email where it was received. I tried different settings and got the following error : not accepted by server: 553, 5.7.1, sender address rejected: not owned by user ****
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crythias
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Re: Queues - not accpeted 553. 5.7.1. Sender rejected

Post by crythias »

if you close a ticket (next state: closed successfully) via Reply, it will originate as the sender of the queue.
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Re: Queues - not accpeted 553. 5.7.1. Sender rejected

Post by jojo »

this requires some additional (commercial) modules. Also you should check your e-mail setup as all configered addresses in OTRS should be able to send via the connected outbound -email settings (I suggest to use a local MTA)
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