OTRS GenericTicketConnector - Reply to Customer

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dacor
Znuny newbie
Posts: 11
Joined: 03 May 2021, 20:20
Znuny Version: 6.0
Real Name: Daniel Schweiger

OTRS GenericTicketConnector - Reply to Customer

Post by dacor »

Hi!

When I create a ticket with GenericTicketConnector-WebService (with Shell-Script) and then want to answer to the customer, customer always goes to "CC" and field "TO" (required-field) stays empty. When I create a ticket over Mail everything is working fine.
Is there a way to change this behaviour, customer should be added automatically to field "TO"?

I'm not sure but I think in OTRS Version 5 it was working.

Any advice?

Thanks for you help,

Daniel
zzz
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Joined: 15 Dec 2016, 15:13
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Real Name: Emin
Company: Efflux GmbH
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Re: OTRS GenericTicketConnector - Reply to Customer

Post by zzz »

Hello Daniel,

Get sure to set the correct parameters, like SenderType = customer.

— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

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dacor
Znuny newbie
Posts: 11
Joined: 03 May 2021, 20:20
Znuny Version: 6.0
Real Name: Daniel Schweiger

Re: OTRS GenericTicketConnector - Reply to Customer

Post by dacor »

Hello Emin,

thank you!

Daniel
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