No Salutation when using Outbound email in Ticketzoom -> Communication

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cbg
Znuny expert
Posts: 169
Joined: 25 Jun 2016, 23:29
Znuny Version: 5.0.9

No Salutation when using Outbound email in Ticketzoom -> Communication

Post by cbg »

Hi all,

there is no salutation, when I am in a ticket zoom of a ticket and tick on communication -> outbound email.

This also applies to forwarding emails.

Is this normal or can I add a salutation there somehow?
zzz
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Real Name: Emin
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Re: No Salutation when using Outbound email in Ticketzoom -> Communication

Post by zzz »

Hey,

The email outbound is meant to communicate with a third party (not the customer) and therefore the system can not know what the name of the recipient is (the same applies for forwarding mails). Adding an "empty" salutation would require custom development.

— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

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cbg
Znuny expert
Posts: 169
Joined: 25 Jun 2016, 23:29
Znuny Version: 5.0.9

Re: No Salutation when using Outbound email in Ticketzoom -> Communication

Post by cbg »

zzz wrote: 19 May 2021, 18:21 Hey,

The email outbound is meant to communicate with a third party (not the customer) and therefore the system can not know what the name of the recipient is (the same applies for forwarding mails). Adding an "empty" salutation would require custom development.

— Emin
Okay, thanks
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