Remove Add Article Option on Owner

Moderator: crythias

Post Reply
jamiegriffiths
Znuny newbie
Posts: 9
Joined: 18 Jun 2021, 08:55
Znuny Version: OTRS6
Real Name: Jamie Griffiths

Remove Add Article Option on Owner

Post by jamiegriffiths »

Is it possible to remove the Add Article option when you change owner

IE you go to People then Owner, a pop up appears, then all we want to do is put the new owner in then close,
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Remove Add Article Option on Owner

Post by root »

Hi Jamie,

See the system configuration setting Ticket::Frontend::AgentTicketOwner###Note and Ticket::Frontend::AgentTicketOwner###NoteMandatory

You can remove it completely or just have it optional.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Post Reply