Hi,
Although the setting "Ticket::Responsible" is activated I can't change responsible on a ticket? Any idea why?
Not working since upgrade from Version 5 to 6.
Thanks,
br
Daniel
Change Responsible Feature not visible
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Re: Change Responsible Feature not visible
Hi,
How do you try to change the responsible?
- Roy
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- Znuny newbie
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Re: Change Responsible Feature not visible
Hi Roy,
When I click on Person it shows Owner and Customer, but not Responsible.
As described here: https://doc.otrs.com/doc/manual/admin/6 ... tings.html
Br
Daniel
When I click on Person it shows Owner and Customer, but not Responsible.
As described here: https://doc.otrs.com/doc/manual/admin/6 ... tings.html
Br
Daniel
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Re: Change Responsible Feature not visible
Hello Daniel,
Fields like these have to be configured in every screen you want them to appear. Check the setting "Ticket::Frontend::AgentTicketOwner###Responsible" to enable the responsible field in AgentTicketOwner.
Best regards
Emin
Fields like these have to be configured in every screen you want them to appear. Check the setting "Ticket::Frontend::AgentTicketOwner###Responsible" to enable the responsible field in AgentTicketOwner.
Best regards
Emin
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Re: Change Responsible Feature not visible
1. Did you perform scripts/DBUpdate-to-6.pl during upgrade ?
2. Try clear cache from otrs.Console.pl
3. Check System Configuration for the Responsible toolbar. Perhaps accidentally disable ?
4. Also check ACL
2. Try clear cache from otrs.Console.pl
3. Check System Configuration for the Responsible toolbar. Perhaps accidentally disable ?
4. Also check ACL
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- Znuny newbie
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Re: Change Responsible Feature not visible
Hi,
Thanks for you help!
"Ticket::Frontend::AgentTicketOwner###Responsible" was disabled. Now I see a Responsible-field when I click on Person -> Owner.
Br,
Daniel
Thanks for you help!
"Ticket::Frontend::AgentTicketOwner###Responsible" was disabled. Now I see a Responsible-field when I click on Person -> Owner.
Br,
Daniel