Change of sending mail of replies

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annagawin
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Change of sending mail of replies

Post by annagawin »

Hi everyone ! How to change sending mail from ticket reply ? We have mail from where we get tickets but we want switch email address for sending answers - it is possible ?


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jojo
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Re: Change of sending mail of replies

Post by jojo »

the mail address of the Queue is used here. You can adjust it in the Queue settings
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annagawin
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Re: Change of sending mail of replies

Post by annagawin »

I know that but i want to have different mail for answers
Is it possible ?
jojo
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Re: Change of sending mail of replies

Post by jojo »

answers and forwards using the mail address of the queue settings. This can be different from the email address used for inbound mails.
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annagawin
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Re: Change of sending mail of replies

Post by annagawin »

jojo wrote: 02 Jul 2021, 13:16 answers and forwards using the mail address of the queue settings. This can be different from the email address used for inbound mails.
How can I assign mail for inbound mails ??
jojo
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Re: Change of sending mail of replies

Post by jojo »

thats a setting in the mail address and/or in the mailbox. Did you read the admin book?
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annagawin
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Re: Change of sending mail of replies

Post by annagawin »

Yes, i read it but if you don't want to help me or you didn't know please stop comment :/
I wan to have mails from mail A but sent answers from mail B and after admin book this is not clear for me how to do it
jojo
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Re: Change of sending mail of replies

Post by jojo »

as I wrote you have to set it in the mail address settings and/or in the mailbox fetch settings. And by the way this is a valuntuer forum, so your kind of reaction for sure will not make you any friends here.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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annagawin
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Re: Change of sending mail of replies

Post by annagawin »

I understan how this forum works but as i said, unfortunatelly your aswer din't help me at all :(
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Re: Change of sending mail of replies

Post by reneeb »

Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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