sending an auto reply after ticket close

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annagawin
Znuny newbie
Posts: 15
Joined: 21 Apr 2020, 16:32
Znuny Version: 6.0.27
Real Name: Anna Gawińska

sending an auto reply after ticket close

Post by annagawin »

Hello Everyone !

I would like to create an automatic reply message when the ticket owner closes a customer-ticket, the system to send an email to the user inform him about the fuck
Owner closes the ticket --> Notification to client about ticket closed

In Auto Response Management I didnt find any option what can I use it. Only (follow up, reject,reject/new ticket) option.

Please guide me what can i do about it
reneeb
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Re: sending an auto reply after ticket close

Post by reneeb »

Create a new ticket notification that is sent on TicketStateUpdate and a filter on the state (filter for all "closed" states).
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