[SOLVED] WebCache FormID Error

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cbg
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[SOLVED] WebCache FormID Error

Post by cbg »

Hi team,

I just came across this one here:
[Error][Kernel::System::Web::UploadCache::FS::_FormIDValidate][411] Invalid FormID!

Does that mean my WebUpload Cache needs be deleted?!

I am not quite sure, what formID could be invalid during webupload.

Cheers.
Last edited by cbg on 13 Jul 2021, 08:05, edited 1 time in total.
reneeb
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Re: WebCache FormID Error

Post by reneeb »

No, this means there was a request which sent an invalid FormID. So, it would be interesting who sent an invalid request.
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cbg
Znuny expert
Posts: 169
Joined: 25 Jun 2016, 23:29
Znuny Version: 5.0.9

Re: WebCache FormID Error

Post by cbg »

Hi Rene,

yes, that would be very interesting.

I will check the Webservers access logs.

Great to have you back!
cbg
Znuny expert
Posts: 169
Joined: 25 Jun 2016, 23:29
Znuny Version: 5.0.9

Re: WebCache FormID Error

Post by cbg »

Well,

I see this:

cat apache2/access.log | grep -i "FormID"

Code: Select all

192.168.69.45 - - [06/Jul/2021:14:19:24 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625573962.6668971.56202151;ContentID=image001.jpg%4001D77270.BB161850 HTTP/1.1" 200 4727 "https://172.16.100.100/otrs/index.pl?ChallengeToken=HYzJgCpUd0r52lEfbzh65Kqpw1AtYhdT&Action=AgentTicketCompose&TicketID=310291&ArticleID=2825451&ReplyAll=&ResponseID=50" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36"
192.168.69.45 - - [06/Jul/2021:14:27:26 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574445.5296583.34147475;ContentID=73BB1489-7820-4443-8474-80969C859725 HTTP/1.1" 200 1460007 "https://172.16.100.100/otrs/index.pl?ChallengeToken=HYzJgCpUd0r52lEfbzh65Kqpw1AtYhdT&Action=AgentTicketCompose&TicketID=310859&ArticleID=2825458&ReplyAll=1&ResponseID=50" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36"
192.168.69.45 - - [06/Jul/2021:14:27:26 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574445.5296583.34147475;ContentID=3D50AD1C-FD26-4E44-89B3-7C4192552146 HTTP/1.1" 200 1720642 "https://172.16.100.100/otrs/index.pl?ChallengeToken=HYzJgCpUd0r52lEfbzh65Kqpw1AtYhdT&Action=AgentTicketCompose&TicketID=310859&ArticleID=2825458&ReplyAll=1&ResponseID=50" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36"
192.168.69.45 - - [06/Jul/2021:14:30:11 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574610.5773611.98039135;ContentID=3D50AD1C-FD26-4E44-89B3-7C4192552146 HTTP/1.1" 200 1720642 "https://172.16.100.100/otrs/index.pl?ChallengeToken=HYzJgCpUd0r52lEfbzh65Kqpw1AtYhdT&Action=AgentTicketCompose&TicketID=310859&ArticleID=2825458&ReplyAll=1&ResponseID=50" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36"
192.168.69.45 - - [06/Jul/2021:14:30:11 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574610.5773611.98039135;ContentID=73BB1489-7820-4443-8474-80969C859725 HTTP/1.1" 200 1460007 "https://172.16.100.100/otrs/index.pl?ChallengeToken=HYzJgCpUd0r52lEfbzh65Kqpw1AtYhdT&Action=AgentTicketCompose&TicketID=310859&ArticleID=2825458&ReplyAll=1&ResponseID=50" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36"
192.168.69.45 - - [06/Jul/2021:14:32:15 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574734.4350971.32604478;ContentID=73BB1489-7820-4443-8474-80969C859725 HTTP/1.1" 200 1460007 "https://172.16.100.100/otrs/index.pl?ChallengeToken=HYzJgCpUd0r52lEfbzh65Kqpw1AtYhdT&Action=AgentTicketCompose&TicketID=310859&ArticleID=2825458&ReplyAll=1&ResponseID=50" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36"
192.168.69.45 - - [06/Jul/2021:14:32:15 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574734.4350971.32604478;ContentID=3D50AD1C-FD26-4E44-89B3-7C4192552146 HTTP/1.1" 200 1720642 "https://172.16.100.100/otrs/index.pl?ChallengeToken=HYzJgCpUd0r52lEfbzh65Kqpw1AtYhdT&Action=AgentTicketCompose&TicketID=310859&ArticleID=2825458&ReplyAll=1&ResponseID=50" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36"
192.168.69.14 - - [06/Jul/2021:14:34:47 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574886.11398833.8048827;ContentID=Logo_cyan_deepblueJPG_de441454-d5f5-4ffc-a785-b53b12ad3c39.jpg HTTP/1.1" 200 645844 "https://172.16.100.100/otrs/index.pl?ChallengeToken=nI9R4nO5MduVc32Aj1l8XdUZTIQBIOq3&Action=AgentTicketCompose&TicketID=311214&ArticleID=2825432&ReplyAll=&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.14 - - [06/Jul/2021:14:34:47 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574886.11398833.8048827;ContentID=SocialLink_Youtube_32x32_abad8c13-e765-41ae-a842-837a2eb2c3a5.png HTTP/1.1" 200 6527 "https://172.16.100.100/otrs/index.pl?ChallengeToken=nI9R4nO5MduVc32Aj1l8XdUZTIQBIOq3&Action=AgentTicketCompose&TicketID=311214&ArticleID=2825432&ReplyAll=&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.14 - - [06/Jul/2021:14:34:47 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625574886.11398833.8048827;ContentID=SocialLink_Linkedin_32x32_ad76d61b-3f44-47d3-922c-cb8e6ce90b52.png HTTP/1.1" 200 6181 "https://172.16.100.100/otrs/index.pl?ChallengeToken=nI9R4nO5MduVc32Aj1l8XdUZTIQBIOq3&Action=AgentTicketCompose&TicketID=311214&ArticleID=2825432&ReplyAll=&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.39 - - [06/Jul/2021:14:40:17 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625575216.6839943.01446742;ContentID=image001.jpg%4001D7725D.B399E010 HTTP/1.1" 200 52738 "https://172.16.100.100/otrs/index.pl?ChallengeToken=CiREq2XRqra2lAmfy9XSibF4XkmkNZNF&Action=AgentTicketCompose&TicketID=310917&ArticleID=2825209&ReplyAll=1&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.39 - - [06/Jul/2021:14:40:17 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625575216.6839943.01446742;ContentID=image002.jpg%4001D7725D.B399E010 HTTP/1.1" 200 1010 "https://172.16.100.100/otrs/index.pl?ChallengeToken=CiREq2XRqra2lAmfy9XSibF4XkmkNZNF&Action=AgentTicketCompose&TicketID=310917&ArticleID=2825209&ReplyAll=1&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.39 - - [06/Jul/2021:14:40:17 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625575216.6839943.01446742;ContentID=image003.jpg%4001D7725D.B399E010 HTTP/1.1" 200 1262 "https://172.16.100.100/otrs/index.pl?ChallengeToken=CiREq2XRqra2lAmfy9XSibF4XkmkNZNF&Action=AgentTicketCompose&TicketID=310917&ArticleID=2825209&ReplyAll=1&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.39 - - [06/Jul/2021:14:40:17 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625575216.6839943.01446742;ContentID=image002.jpg%4001D7725D.B399E010 HTTP/1.1" 200 1554 "https://172.16.100.100/otrs/index.pl?ChallengeToken=CiREq2XRqra2lAmfy9XSibF4XkmkNZNF&Action=AgentTicketCompose&TicketID=310917&ArticleID=2825209&ReplyAll=1&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.39 - - [06/Jul/2021:14:40:17 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625575216.6839943.01446742;ContentID=image001.jpg%4001D7725D.B399E010 HTTP/1.1" 200 53282 "https://172.16.100.100/otrs/index.pl?ChallengeToken=CiREq2XRqra2lAmfy9XSibF4XkmkNZNF&Action=AgentTicketCompose&TicketID=310917&ArticleID=2825209&ReplyAll=1&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.39 - - [06/Jul/2021:14:40:17 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625575216.6839943.01446742;ContentID=image004.jpg%4001D7725D.B399E010 HTTP/1.1" 200 1562 "https://172.16.100.100/otrs/index.pl?ChallengeToken=CiREq2XRqra2lAmfy9XSibF4XkmkNZNF&Action=AgentTicketCompose&TicketID=310917&ArticleID=2825209&ReplyAll=1&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.14 - - [06/Jul/2021:15:43:57 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625579036.7983700.10413398;ContentID=4CE9AD123CC74E2F%40873C056C18B07576 HTTP/1.1" 200 87392 "https://172.16.100.100/otrs/index.pl?ChallengeToken=nI9R4nO5MduVc32Aj1l8XdUZTIQBIOq3&Action=AgentTicketCompose&TicketID=311221&ArticleID=2825489&ReplyAll=1&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.69.14 - - [06/Jul/2021:15:43:58 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625579036.7983700.10413398;ContentID=4CE9AD123CC74E2F%40873C056C18B07576 HTTP/1.1" 200 92559 "https://172.16.100.100/otrs/index.pl?ChallengeToken=nI9R4nO5MduVc32Aj1l8XdUZTIQBIOq3&Action=AgentTicketCompose&TicketID=311221&ArticleID=2825489&ReplyAll=1&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:89.0) Gecko/20100101 Firefox/89.0"
192.168.1.201 - - [06/Jul/2021:15:46:27 +0200] "GET /otrs/index.pl?Action=PictureUpload;FormID=1625579186.10615659.0724691;ContentID=image001.jpg%4001D771B9.69DF76A0 HTTP/1.1" 200 903 "https://172.16.100.100/otrs/index.pl?ChallengeToken=455AbBA6EBcXbSacJjnWwfdWD7q8g77K&Action=AgentTicketCompose&TicketID=310348&ArticleID=2824554&ReplyAll=&ResponseID=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36"
cbg
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Posts: 169
Joined: 25 Jun 2016, 23:29
Znuny Version: 5.0.9

Re: WebCache FormID Error

Post by cbg »

All users using OTRS via webbrowser are the root cause. I do not know what I can do about it but I will set up a Test-OTRS and try to figure out, what the root cause could be.

Strange... I remember having fiddled around with:
1) the css pages
2) layouts

But I do not remember having fiddled around with the Picture Upload?!
Strange.
cbg
Znuny expert
Posts: 169
Joined: 25 Jun 2016, 23:29
Znuny Version: 5.0.9

Re: WebCache FormID Error

Post by cbg »

Hi all,

I found the solution for this issue here: I think I have set the WebCacheUploaderModule to FS instead of DB.
This was causing the issue.

I guess OTRS was trying to write data onto the FS where it wasn't allowed to.

Wanted to let you know.
Solved.
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