PostMaster module exited with errors, could not process email

Moderator: crythias

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jkatos
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Joined: 13 Jul 2021, 11:38
Znuny Version: 6.0.35-01
Real Name: Jeremy
Company: Atos

PostMaster module exited with errors, could not process email

Post by jkatos »

Hi everyone!

We are having trouble processing mails after they are fetched and I'm hoping you could help us.

Code: Select all

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::SpoolMailsReprocess-55 Perl: 5.16.3 OS: linux Time: Tue Jul 13 02:10:35 2021

 Message: Could not re-process email /opt/otrs/var/spool/problem-email-fb4d520a941e02cb0331e7b9be8c5f46.

 Traceback (4753):
   Module: Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess::Run Line: 74
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 455
   Module: (eval) Line: 145
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 124
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 233
   Module: (eval) Line: 331
   Module: main::Start Line: 331
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 152

Error: There were problems importing the spool mails.
Furthermore, I can see 4 open communications in the CommunicationLog. Don't know if this is normal...

I can give you any information you need, any help is appreciated!
crythias
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Re: PostMaster module exited with errors, could not process email

Post by crythias »

/opt/otrs/var/spool/problem-email-fb4d520a941e02cb0331e7b9be8c5f46

That is a text file. You might consider reviewing the file, moving it out of spool, or deleting it outright.
It may be poorly formatted or not comply with your filters.
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jkatos
Znuny newbie
Posts: 2
Joined: 13 Jul 2021, 11:38
Znuny Version: 6.0.35-01
Real Name: Jeremy
Company: Atos

Re: PostMaster module exited with errors, could not process email

Post by jkatos »

Yes this file is supposed to be transformed into a ticket right?
It is created just after the email is fetched.
The filter is basic and shouldn't block the email:
filter condition: TO org@support.com
set email headers: X-OTRS-Service org
X-OTRS-SLA information non-critical
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