use postfix

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tune6688
Znuny newbie
Posts: 61
Joined: 19 Nov 2020, 14:33
Znuny Version: 6.030
Real Name: wei

use postfix

Post by tune6688 »

Hello, everyone

System configuration: Centos8+Znuny6.035.

We receive email with system default configuration. This is executed once a minute, and the mails often be stuck.  We tried to use postfix to improve performance. Please comment whether my plan is correct.Get emails through fetchmail to the local MTA (postfix) and push them to otrs using procmail, is it correct? I’m not sure how to transfer external mail to my local MTA?

Thank you for your help!
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: use postfix

Post by wurzel »

Hi,

yes it works like a charm. It is linux mailing default/standard.

set up a proper linux and a postfix, install procmail
let postfix accept mails from external
rename /opt/otrs/.procmailrc.dist to /opt/otrs/.procmailrc
forward all mails to otrs user

e.g.

your linux server name is ticket.domain.local
forward all to otrs@ticket.domain.local
postfix uses procmail

but PLEASE you need to know what you are doing. You must not set up your server as a open relay!

kind regards
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
tune6688
Znuny newbie
Posts: 61
Joined: 19 Nov 2020, 14:33
Znuny Version: 6.030
Real Name: wei

Re: use postfix

Post by tune6688 »

Dear Flo
Thanks for your help!
1.Please help to confirm again that get emails through fetchmail to the local MTA (postfix), right?
2.forward mail from ticket.domain.local to otrs@ticket.domain.local, this is done to Keep the original message ?

I didn't understand technical things, I really appreciate the time you have taken to help me.

Looking forward to your reply !
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: use postfix

Post by wurzel »

Hi,

Sorry but if you say "I didn't understand technical things" you should really ask a mail specialist.
This is out of scope for me here.

Sorry for that

there is a simple overview for OTRS
https://doc.otrs.com/doc/manual/admin/6 ... -receiving

the mailing part itself... as I said is up to experts for mailing/postfix/...

kind regards
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
tune6688
Znuny newbie
Posts: 61
Joined: 19 Nov 2020, 14:33
Znuny Version: 6.030
Real Name: wei

Re: use postfix

Post by tune6688 »

Thank you for your help!
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