Postmaster could not process email

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mochan
Znuny newbie
Posts: 1
Joined: 19 Aug 2020, 20:00
Znuny Version: 5.0.29
Real Name: Moises Chan

Postmaster could not process email

Post by mochan »

Hi everyone

I'm having some issues with OTRS 6.0.23 when inbound mails are being processed

When the email is sent, some tickets are not created or are not attached to the existing one.

If it is a new email when marking error it is not created, but if later someone answers or resends the original it is created

Checking the communication log I get errors

If I check some in the registry it shows that the ticket is created and later deleted

OTRS.PNG

If I try to locate the ticket it doesn't appear when the ticket is new.

Now if the ticket generated an error, some emails reprocess them after 00:10:00 am with the name of STDIN but it is not functional for me because I have spent a lot of time

OTRS2.PNG

Now if the ticket already exists, checking the ticket in the article line appears empty
OTRS4.PNG
I hope you can support me.
Thanks
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root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Postmaster could not process email

Post by root »

Hi,

The best way would be to create a bug report for this. If possible add the email.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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